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FAQ

Here are the questions often asked by customers and the contents that we will often explain. It is arranged by product / service type, and you can select with the button.

Frequently asked questions about NetSuite

Q

What are NetSuite’s Functions and Modules?

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A

NetSuite covers Financials, Sales, Billing, Purchase, Inventory, CRM, SFA, Project Management, Project-base Accounting, Multi-Currency, Multi-GAAP, Professional Services Automation, Workflows, Expense and Purchase Requisition, Reporting, Consolidation, Global Subsidiary Management, eCommerce, and software development tool kit for customization.

Q

How long is NetSuite Implementation time?

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A
Triforce can implement a NetSuite solution within a range of 2 to 12 months on average, depending on modules.
Q

Is there NetSuite implementation service in Japan, in Japanese and English?

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A
Yes, Triforce provides full service implementation and NetSuite support in Tokyo and across Japan in Japanese and English.
Q

Can NetSuite interface with other systems?

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A
Yes, NetSuite is flexible to interface to external front and back office systems. More likely than not, there has been an interface to your external package system given NetSuite installed base of 40,000 organizations.
Q

Is there NetSuite training available?

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A
Yes, Triforce provides full NetSuite training courses in Japanese and English. Contact us for training schedule
Q

How do version upgrades work with NetSuite?

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A
NetSuite is born in Cloud, so all version upgrades are done free, automatically and periodically without separate version upgrade projects necessary.
Q

What are the hardware requirements of NetSuite?

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A
NetSuite is pure Cloud so all you need is a browser on your PC, mobile phone, and tablet to access from anywhere
Q

How secure is my data on NetSuite?

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A
NetSuite infrastructure is certified with all global security standards to the highest standards.
Q

What is the cost or price of NetSuite?

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A
NetSuite is a Software-as-a-Service (SaaS) whereby you pay per month (year) per user. The starting price will be in the low Y100,000 per month and scales up with more users and subsidiaries using it. You may add or cancel users as needed. Initial implementation cost is separate. For quick price quotation on Netsuite, please use our price calculation form.

Frequently asked questions about SunSystems

Q

What are the main functions and modules of Infor SunSystems?

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A
Infor SunSystems main functions and modules cover GL, AP, AR, Reconciliation, Management Accounting, Budget Management, Multi-Currency, Multi-GAAP and IFRS, Fixed Assets, Corporate Allocations, Bank Interface, Global Subsidiary Management, J-Pack Japan Module, Sales Order, Purchase Order, Inventory, Reporting and Business Intelligence
Q

Can Infor SunSystems interface with other systems?

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A
SunSystems is very flexible with system interfaces and in most projects, Triforce will set the interface to your front or back office systems with flexible formats in Excel, CSV, HTML, etc. For example, SunSystems can interface with insurance systems, hotel PMS, retail POS, logistics, financial consolidation etc.
Q

Does Infor Sunsystems have cloud version?

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A
Yes, SunSystems has cloud and browser based versions available, as well as on-premise. Contact us for more information.
Q

What is cost / price of Infor SunSystems license, implementation and support?

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A
Infor SunSystems price starts from several million yen. For SunSystems cloud version, it is priced by user per month. For quick price quotation for Infor SunSystems, please use our price calculation form.
Q

What is Infor SunSystems J-Pack?

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A
Infor SunSystems J-Pack is a localized add-on set of modules built specifically for the Japan Market. It is easy to implement and fits the detailed requirements of Japan enterprise users.
Q

Where can we get Infor SunSystems training?

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A
Triforce provides full Infor SunSystems training courses for all versions in Japanese, English, Chinese, Thai, and Tagalog. Contact us for training schedule.
Q

How long does it take to implement Infor SunSystems?

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A
Triforce can implement Infor SunSystems from 3 months for simple projects to 1 year plus for complex solutions or global roll-outs.

Frequently asked questions about IT Support

Q

What is Triforce IT Support coverage?

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A
Triforce aims to be your outsourced IT Department fielding support queries from your Japan users and if required, liaising with your overseas IT Teams. We provide bilingual Japanese and English IT Support and Management for servers, PC, cloud infrastructure (AWS, Azure etc), virtual machines, network, wi-fi, telephone systems, fax/printers, audio visual equipment, mobile phones, intranet, IT related purchases, general IT trouble shooting, IT Project Management, office set-up and office moves.
Q

What are the service package options for Triforce IT Support?

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A

We provide several options from our IT Support service menu as follows:

1) One visit per month (infrastructure check-up, meetings etc) plus support calls handled remotely via email, chat, telephone and remote access

2) One visit per week plus support calls handled remotely

3) Custom matrix of on-site support and remote access help

4) Ad hoc IT project management


Q

Can Triforce provide cloud enablement services?

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A
Yes, Triforce can support you to move to cloud infrastructure (AWS, Azure) for application(s) housing, data back-up, disaster recovery, other office applications etc. We also provide cloud management services to look after your whole cloud environment.
Q

How much is Triforce IT Support?

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A
Our IT Support Service starts from Y80,000 per month basic package and thereafter set accordingly, depending on number of user coverage and support solution requirements. For quick price quotation on Triforce IT Support, please use our price calculation form.

Infor SunSystems

Financial Accounting Management Accounting Budget Management Multi-Currency & Language Order Fulfillment Q&A Reporting

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